Question 1

What types of firewood do you sell?

Accepted Answer

We provide a selection of premium hardwoods, including:
 • Red Gum: Known for its dense, long-burning qualities.
 • Yellow Box: Offers a steady burn with a pleasant aroma.
 • Blue Gum: Burns hot and clean, ideal for heating.
 • Box Mix: A blend of various box species, offering a balanced burn.
 • Sugar Gum: This wood is dense and heavy, indicative of its high energy content.

Question 2

Where is your firewood sourced?

Accepted Answer

Our firewood is locally sourced from farms in South West Victoria, ensuring a sustainable and community-focused supply chain.

Simon and his dedicated team have built a strong reputation within the local farming community, fostering trusted relationships that support our business and ensure quality products.

Question 3

Is your firewood dry?

Accepted Answer

Absolutely! Ensuring that your firewood is well-seasoned and tested for moisture content before delivery is essential for optimal performance and customer satisfaction.

Our firewood is seasoned for a minimum of 12 months, allowing it to dry thoroughly and reach the optimal moisture content. This process enhances the burning efficiency and heat output, providing you with a superior firewood experience.

Question 4

I have a tight driveway, can you still deliver my firewood?

Accepted Answer

Absolutely, we can deliver firewood to properties with tight driveways, but it's essential to ensure that the designated drop-off area is accessible and safe for our delivery trucks. Here are some key considerations to facilitate a smooth delivery:

• Clearance Space: Ensure the area where the wood will be dumped is clear of obstacles such as overhanging powerlines, trees, carports, poles, or posts.

• Designated Drop Zone: Choose a specific location on your property where the wood can be dumped. Inform the delivery team of this spot in advance.

• Ground Conditions: The ground should be firm and level. Avoid soft, muddy, or uneven surfaces that could cause the truck to become bogged down.

• Turning Radius: Ensure there is enough space for the truck to turn around or back out safely without obstruction.

Question 5

What size is your firewood?

Accepted Answer

Standard Firewood:
 • Size: Logs are split and cut to a ready-to-use size of 100-220mm to 310mm, approximately the size of a loaf of bread. Some pieces may be slightly larger or smaller.
 • Quality: Our firewood is well-seasoned, ensuring optimal burning efficiency and minimal smoke.

Question 6

When is the best time to purchase firewood?

Accepted Answer

We recommend buying your wood in the spring or summer. You can secure your firewood before the high-demand winter season, ensuring availability and avoiding potential shortages.

Storing firewood is easier in the spring or summer when weather conditions are more favourable. Proper storage ensures the wood remains dry and ready for use.

Question 7

Where do you deliver to?

Accepted Answer

At Tarrington Firewood, we proudly serve customers across South West Victoria, including areas such as Hamilton, Warrnambool, Portland, and Mount Gambier.

Additionally, we have established strong partnerships with reputable suppliers in Geelong and Melbourne, ensuring a consistent and quality supply of firewood year-round.

Question 8

I'm an NDIS client, can you provide firewood?

Accepted Answer

Yes, Tarrington Firewood can issue invoices for NDIS participants and government clients, facilitating payment through their respective funding arrangements.

If you're an NDIS participant or plan manager, Tarrington Firewood can provide invoices that meet the NDIA's requirements. These include:
 • Provider’s NDIS business name and ABN
 • Participant’s name and NDIS number
 • Support item number from the NDIS Support Catalogue
 • Quantity and amount claimed
 • Claim type (e.g., non face-to-face support, provider travel)
 • Dates of service delivery
 • Total invoice amount, including GST if applicable

These invoices can be submitted through the myplace provider portal for processing. For plan-managed participants, invoices should be sent directly to the plan manager. NDIA-managed participants can submit invoices via the portal.